Grievance Redressal Cell
Introduction
The Student’s Grievance Cell desires
to promote and maintain a conducive and unprejudiced educational environment.
The objectives of Students Grievance Cell include the following:
1. To support, those
students who have been deprived of the services offered by the College, for
which he/she is entitled.
2. To make officials
of the College responsive, accountable and courteous in dealing with the
students.
3. To ensure effective
solution to the student’s grievances with an impartial and fair approach.
The Cell enables a student to express
feelings by initiating and pursuing the grievance procedure in accordance with
the rules and regulations of the College. ‘Student’s Grievance Cell’ enquires
and analyses the nature and pattern of the grievances in a strictly
confidential manner. Emphasis on procedural fairness has been given with a view
to “the right to be heard and right to be treated without bias”.
During the year no such major
grievances were received. Grievances otherwise received were forwarded to the
viceprincipals for immediate redressal. In all such cases prompt action were
taken and the matter sorted out. In all cases the aggrieved student was
informed of the measures taken and checks in the system were introduced to
ensure there was no repetition of the same.
Objectives of
Students’ Grievance Cell
1. To support, those
students who have been deprived of the services offered by the college, for
which he / she is entitled.
2. To make officials
of the college responsive, accountable and courteous in dealing with the
students.
3. To ensure effective
solution to the students’ grievances with an impartial and fair approach.
Functions
1. Redressal of
Students’ Grievances to solve their academic and administrative problems.
2. To co-ordinate
between students and Departments / Sections to redress the grievances.
3. To guide ways and
means to the students to redress their problems.
Students’ Grievance
Procedure
The grievance procedure is a
machinery to sort out the issues between student and college. It is a means by
which a student who believe that, he / she has been treated unfairly with
respect to his / her academic / administrative affairs or is convinced to be
discriminated is redressed. It is a device to settle a problem. It enables to
express feelings by initiating and pursuing the grievance procedure in
accordance with the rules and regulations of the college. It involves a process
of investigation in which ‘Student’s Grievance Cell’ enquires and analyses the
nature and pattern of the grievances in a strictly confidential manner. Matters
are disclosed to only those, who have a legitimate role in resolving the
matter. Emphasis on procedural fairness has been given with a view to “the
right to be heard and right to be treated without bias”.
The students are ought to lodge their grievances in the prescribed form
available with their Vice-Principal (s) / Dean (s) of the respective
department. The form, duly filled, is required to be submitted in the drop box
placed outside the Principal’s office. The secretary in turn intimates the
matter to the committee for necessary action. Final report based on grievance
received and resolved will be submitted to the Principal and further course of
action will be decided and the same shall be intimated to the students.
Exclusions
SGC shall not entertain following
issues.
1. Decisions of the
Academic Council / Board of studies and other academic / administrative
committees constituted by the college.
2. Decisions with
regard to award of scholarships / fee concessions / awards / medals.
3. Decisions made by
college under the Discipline Rules and Misconduct.
4. Decisions of the
college in admissions of my courses.
5. Decisions of the
competent authority on assessment and examination result.
During the Year no
Such Major Grievances Were Received. Grievances otherwise Received were
forwarded to the vice – Principals for Immediate Redressal. In all such cases
prompt action were taken and the matter sorted out. In all cases the aggrieved
was informed of the measures taken and checks in the system were introduced to
ensure there was no repetition of the same.